Refund & Returns Policy

At The Wardrobe, we want you to love every purchase you make. If you are not completely satisfied with your order, we are here to help with our return and refund process.

Return Eligibility

Products may be eligible for return if:

  • The item is unused, unworn, and in its original condition.

  • All original tags, labels, and packaging are intact.

  • The product has not been washed, altered, or damaged.

  • The return request is made within 7 days of delivery.

For hygiene and safety reasons, certain products may not be eligible for return. Details, if applicable, will be mentioned on the product page.

How to Request a Return

To initiate a return, please contact our customer support team within 7 days of receiving your order. Please provide your order number and details of the product you wish to return. We may also request photographs or other information to verify the condition of the item.

Once your return request is approved, we will provide you with the necessary return instructions.

Return Shipping

Customers may be responsible for return shipping charges unless the product received is damaged, defective, incorrect, or there was an error from our side.

Please ensure that returned products are securely packed to prevent damage during transit.

Refunds

Once we receive and inspect the returned product, we will notify you about the status of your refund.

If your return is approved, the refund will be processed through the original payment method, where applicable. Refund processing times may vary depending on your payment provider or bank.

Shipping charges, if applicable, may be non-refundable unless the return is due to an error, damage, or defect from our side.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. Share your order details along with clear photographs of the product and packaging so that we can review the issue and provide an appropriate resolution.

Exchange

If you would like to exchange an eligible product for another size or variant, please contact our support team within the applicable return period. Exchanges are subject to product availability.

Non-Returnable Items

Items that have been worn, washed, altered, damaged, or returned without original tags and packaging may not be accepted. Products purchased under certain promotional or clearance offers may also be non-returnable, as specified at the time of purchase.

Cancellation

Orders may be cancelled before they are shipped, subject to our order-processing status. Once an order has been dispatched, cancellation may no longer be possible and the standard return process may apply.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact The Wardrobe through the contact details provided on our website. Our team will be happy to assist you.

Last Updated: August 2026